Initially a software developer, I have worked in various roles within UC for the last 15 years. I love ensuring our customers get the most out of using our platform and make them successful collaborating.
In Pexip, my role is mainly centered around Customer Success, Technical Support and Security.
Favourite Pexip features: Meeting Connect, i.e. using your MMV Mobile client to join (almost) any meeting.
Initially trained as an Engineer then as an IT professional, I now have over 25 years’ experience within this field, specialising in Videoconferencing and Unified Communications (for the last 10 years), and networked Windows environments previously. In addition to my technical background, I also qualified as a teacher, which aids in understanding how people learn, develop, and interact with technology.
As part of the Technical Support team at Pexip since 2015, we help our customers resolve highly technical issues with their communication infrastructure, analysing and troubleshooting complex interoperability issues around SIP, H.323 and WebRTC, along with providing guidance on API and other integrations. As a team, we provide what I like to think of as the “Gold Standard” for support within this industry. We are dedicated, knowledgeable, fast, accurate, and above all, approachable and motivated to help our customers achieve the best they can with our awesome product.
I have developed a passion, nay obsession, for this technology and how it can be leveraged to enhance communication and collaboration between users and organisations. I am an excellent problem solver with a strong desire to inspire, help and educate others to get the best value and experience from our collaboration tools. As a technical trainer within Pexip, I get to share this passion and knowledge with you, making the courses fun and informative the only way I know how – the Pexip way.
Favourite Pexip features: logs that tell a story, and that story play out in Live View.
I started my professional career 25 years ago in the PABX/Key Telephone systems field. From there I have moved into videoconferencing and Unified Communications. Previously, I have worked for Polycom and then Tandberg (which was acquired by Cisco), and then onto Pexip in late 2013.
My current role is a Solutions Architect handling all things technical in the Asia Pacific region.
Favourite Pexip features: local policy as it provides the ultimate configurational flexibility for the admin.
I have been in the IT & Telecoms industry for nearly 25 years working with unified communications, videoconferencing/telepresence, TDM & IP telephony as well as the whole Microsoft suite of servers and applications. From engineering to technical support to IT management to pre-sales and then onto sales, I have a vast experience of working with all types of customers, including SMB, multi-national enterprises and public sector. I have also spent some time working with secure messaging applications to ensure organisations meet compliance regulations.
My role at Pexip is the Director for Solutions Architecture in the UK and MEA as well as maintaining a deep competitive knowledge and the Microsoft alliance, where Pexip integrates so well into other UC environments.
Favourite Pexip Features: Certified Microsoft Interop and Branding capabilities
I started my professional career 12 years ago in the Cisco PBX field for a company called Cygate which is owned by Teliacompany. Working with that for a year I got assigned to help a customer to install my first Tandberg endpoint and after that I was hooked. 8 years later after installing and building a lot of different Tandberg/Cisco infrastructures and a big SP environment for Teliacompany, I joined Pexip in 2014.
My current role is a Solutions Architect in the EMEA region with a focus on the nordics.
My ICT career began at the age of 10, after building my first (working) transistor radio. Since then my interests expanded and beyond electronics and radio I chose an interdisciplinary path to cover many areas from computer hardware and software to telecommunications. This allowed me to dive into data communications and follow the expansion of the Internet.
The choice of video communications has been a natural evolution of these interests.
Favourite Pexip Feature: Audio+presentation mode of the My Meeting Video (MMV) client that allows me to attend meetings with my mobile on-the-go with high-quality audio.
I started my professional career over 20 years ago in the Telecom industry working both for a mobile operator and for Ericsson. In 2004 I entered the world of visual communication with different technical roles in Tandberg and later on Cisco. Started to work in Videxio in 2012 as the first pre-sales and support resource.
After the merge between Pexip and Videxio, my current role in Pexip is as a Senior Director for the Solutions Architect team in EMEA.
Favourite Pexip features: Live View
More than 20 years of experience in Telecommunications as Pre-Sales Engineer, with large experience in Carrier/ISP and Enterprise market around Italy and some Mediterranean countries. Long experience designing Ethernet Networks (Digital Equipment-Xylan-Allied Telesyn), Telecommunications Access Networks (Zhone Technologies and UTstarcom) and more recently Videoconferencing Infrastructure (Polycom). I have joined Pexip in 2018, that I consider the Next Generation video platform, as Solution Architect EMEA.
Favorite Pexip Features: Scalability, xRTC coverage and Microsoft and Google integration
My background is in IT/VoIP/firewalls prior to working with videoconferencing. I have the focused on videoconferencing infrastructure in Tandberg since 2007, then Cisco until joining Pexip in 2012.
Primarily I focused on call control/bridging and integration products. I was a previous speaker at Cisco Live on CUCM/VCS integration as well as firewall traversal.
Deep interest in Microsoft Skype for Business and Microsoft Teams integrations - and big fan of deep-diving into various scenarios on a whiteboard.
Favourite Pexip features: Pexip Edge & Pexip Local Policy.
I have been in IT for over 25 years; starting out with Routing and Switching, Data Centre and Campus network design, then moved onto voice and Unified Communications (CUCM, etc.). and now UC/video for the last 15+ years or so. I was previously with Dimension Data in a UC Technical Consultant role for just over 20 years. Last. but certainly not least, I am now at Pexip in the role of Solution Architect and Technical Support for the Australia and New Zealand region, working with a phenomenal team and product.