Initially trained as an Engineer then as an IT professional, I now have over 25 years’ experience within this field, specialising in Videoconferencing and Unified Communications (for the last 10 years), and networked Windows environments previously. In addition to my technical background, I also qualified as a teacher, which aids in understanding how people learn, develop, and interact with technology.
As part of the Technical Support team at Pexip since 2015, we help our customers resolve highly technical issues with their communication infrastructure, analysing and troubleshooting complex interoperability issues around SIP, H.323 and WebRTC, along with providing guidance on API and other integrations. As a team, we provide what I like to think of as the “Gold Standard” for support within this industry. We are dedicated, knowledgeable, fast, accurate, and above all, approachable and motivated to help our customers achieve the best they can with our awesome product.
I have developed a passion, nay obsession, for this technology and how it can be leveraged to enhance communication and collaboration between users and organisations. I am an excellent problem solver with a strong desire to inspire, help and educate others to get the best value and experience from our collaboration tools. As a technical trainer within Pexip, I get to share this passion and knowledge with you, making the courses fun and informative the only way I know how – the Pexip way.
Favourite Pexip features: logs that tell a story, and that story play out in Live View.
Videoconferencing and collaboration technology, and gadgets in general are my interests! I honestly live and breathe this stuff.
Other than that, I love my swimming and chillaxin in a sauna; watching the greatest football team on Earth (West Ham United) playing to survive another season in the Premiership; all things motor vehicle related brought on by my engineering background; and lastly, spending time with my misses and nieces, and traveling to some far flung island or beach.